About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for dogs and cats runs deep. We will always act in the best interest of pets and their pet parents and are committed to educating people about the benefits that pet insurance can offer.
Affordable Plan Options
The flexibility of our custom plan builder allows for the creation of unique plans that work for every pet and every budget. Making pet health care accessible to all is at the core of what we do.
Relentless Innovation
We leverage data-driven insights and innovative strategies to continuously improve our product, user experience, and customer service ensuring it meets the evolving needs of pet owners everywhere.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Rated 4.7 / 5 based on 4,721 reviews
Prompt Claims Review
We submitted bills for routine wellness services and were mildly perturbed to receive an emailed form letter requesting our dog's complete health history. That seemed unnecessary as none of the charges submitted for reimbursement pertained to anything suggesting treatment of a preexisting condition or other uncovered service. A day later, and before we replied to the request for records, we received an email informing us that our claim had been approved in full. We will provide the requested records because Spot is certainly entitled to them, but it was very reassuring to learn that that claims aren't being routinely delayed for pre-textual reasons. The quick turnaround of our claim demonstrated that reasonable people are reviewing claims and making intelligent decisions about what is and isn't relevant to approval. The explanation of benefits was promptly received, clear and concise. (Praise not heaped on most human health insurers). We hope our beloved companion never suffers a serious injury or illness, but this prompt, efficient, and properly documented claims experience has boosted our confidence that Spot Pet Insurance will promptly provide the promised financial assistance should it ever be needed.
Easy
Easy, clear coverage, simple process and fast payment.
My dog was recently quite sick and the…
My dog was recently quite sick and the cost ended up being over 1k, spot didn’t question it didn’t ask questions they just helped me paid as expected great insurance!
Helpful and Thorough
Helpful and thorough. The process is easy to submit a claim. Anytime I have had to speak to a representative they have been very helpful. They try to do the best for the customer.
Prompt and efficient
Prompt and efficient
Best think I ever got for my fur baby!!
Best think I ever got for my fur baby!!
My first claim
My first claim, and it was so easy to do! Spot was fast and easy to track the process. They make it very simplified and seamless to process the claims and we received our funds that they covered back into our bank account within a week. Thank you Spot for being so efficient :)
Fast payments on claims!!!!
Fast payments on claims!!!!! They covered almost all of our puppies visits
Easy submission and pretty fast…
Easy submission and pretty fast processing.
Very easy to submit the claim and I got…
Very easy to submit the claim and I got paid quickly!
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger