How Do I Appeal My Claim?

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The number of days to appeal a claim varies by the state in which your policy was issued.

All requests to appeal your claim must be made in writing to us. Any submitted appeal should state clearly why you or your vet disagree with the initial determination and include supporting documentation.

To appeal your claim simply email your request and supporting documentation to

Once your appeal has been received, you will receive an email confirmation. Note: Appeals may take around 30 days to be reviewed.

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