About Us
Spot is a team of pet-health-obsessed pet parents. We are driven by a shared vision to educate, empower, and engage pet lovers about the benefits of pet insurance to help them pay for covered vet bills so dogs and cats can live healthier, happier lives.
Spot's Mission
Our mission is to create a more caring world by helping pet families get their pets the care they need to lead longer, happier lives together.
OUR STORY - WHY CHOOSE A SPOT PLAN
Pets Feel Better with Spot
From the beginning, Spot’s story has been pet-focused, and pet-parent-driven. We believe that the power of pet health should be in the hands of pet parents, which is where Spot plans have made the most impact in helping animals feel better, faster.
When we built Spot, it was on the promise to pets that pet parents would have the help they needed to plan for unexpected accidents, illnesses, and behavioral issues. Given the right tools, mobile technology is helping us keep that promise.
Our digital-first approach means pet lovers can count on the help that Spot plans offer. Empowering cat and dog lovers with information, tools, and technology, we are working together to create responsible communities of healthier pet families who help pets lead longer, happier lives
Our Paw Principles
Pets First
Our love for cats and dogs is only equaled by our strong advocacy to improve their wellbeing, regardless of their circumstances. We act in the best interest of pets and commit to tirelessly educating people about the benefits that insurance offers families when it comes to life-changing decisions.
Affordable Plan Options
We stand up for pet parents in the challenge to help provide for pets through research that delivers more affordable plan options regardless of economic circumstances.
Relentless Innovation
Our passion for good data, and consistent drive to innovate the products and services our plans provide must always lead to our business goal: To create responsible pet loving communities, so that cats and dogs and their people can lead longer, healthier lives together.
Our Culture
At Spot, the first thing you’ll notice about our pack is how much we care.
We care about pets, we care about people, and we genuinely care about each other, and it shows in everything we create, manage, and track.
Our company culture is lively, collaborative, personal, fast-paced, and social with lots of playtime in between. Thanks to our fun committee, our dog-friendly office is filled with treats for the people who work here and the pets that join us every day. From casino nights, happy hours, and pet birthday celebrations to recognizing outstanding work and teams and reinforcing work-life balance – it's never just another day at the office.Take a peek inside our day, watch this video.
Spot Is a Pack Leader
Happy Pet Parents Trust Spot
Rated 4.6 / 5 based on 4,235 reviews
Affordable!
I chose a plan inbetween that I can afford which included accident/Illness along with the preventive. I took both babies to get their check up with shots and am very happy with my reimbursement. Payment came back prompt. I did not have to do anything but send the bills in. Spot took care of the rest! Thank you for taking care of us!
It’s very self explanatory and easy to…
It’s very self explanatory and easy to use and you’re you submit it. And with no problems u get reimbursed for your visits. Love it
Great service
Fast, efficient processing of claims. I had to call customer service with a question and they too were amazing.
Quick review and fast payment
Spot quickly reviewed my claim and every charge of the $1100 bill was allowed at 80% according to my policy. They were also prompt with direct deposit to my bank. A real relief after the worry of an injured pet.
We made a claim recently
We made a claim recently. The claim was processed quickly. The refunded amount was exactly what was expected per our policy. No surprises. I would recommend spot to anyone looking for pet insurance. It has given me peace of mind when it comes to our dog’s healthcare needs.
Spot insurance was excellent in…
Spot insurance was excellent in customer service, reimbursement, and have different benefits and cost for each preference. No problems with them.
Great response time
They have responded to claims in a timely manner, which is great when vet bills start adding up.
Exceptional pet insurance
Exceptional pet insurance. They reimburse me within a week each time I submit a claim. Couldn’t be happier
Great customer service
Great customer service
Our Core Values
Run Thru Walls
Overcome obstacles, exhaust all options, produce innovative solutions, move fast – Win Together
Data-Driven Decisions
Base choices on pet needs, apply data to move forward, prioritize goals – Own the Outcome
Make it Memorable
Focus on uniqueness, focus on empowering the pet community – Think Bigger